Payment for Product Is Made Twice per Month
- Sales made on the 1st through the 15th of the month are processed for payment on the last day of the month.
- Sales made from 16th to Month's End are processed for payment on the 15th of the following month.
Payment Is Made Through Direct Deposit
If you have not yet set that up, please download the attached form, fill it out, and return it to customer service.
Orders Not Shipped Yet
If an order has not shipped by the remittance date, the payment is made on the next regular pay date after the order is shipped. I.e., 15th or last day of month.
Pick-Up Orders Not Yet Picks Up:
These are paid in our regular payment cycle. They do not need to be marked as "picked up" to be processed for payment.
You may see some additional orders marked as paid. Those orders have corresponding credits within the period and are therefore marked as paid to clear them from the pending amount.
You will be notified by email when your payment is processed. Dependent upon your bank processing time, the payment can take 1-3 business days to show in your bank account.
Reports - Pending Orders
Review your orders on the Sales History page under Reports to see which orders have been paid and which are still pending.
Reports - Payment History
Past payment statements are available on the Reports page.