Contact Customer Service

  • Contact CustomerService@VinoShipper.com 
  • Please Provide:
    • The order number so we can set up a replacement order.
    • Let us know exactly which items were damaged.
  • DO NOT reship a new order without contacting VinoShipper Customer Service.first as we need to provide the new label.
  • DO NOT use the original shipping label to reship
As we track and report on every package, it is important and easier for all to follow this process. When items are sent outside of VinoShipper and this process they are not covered for replacement by us.