1. Sign in to Your Account


2. View Order List

  • Go to the Orders tab in the top navigation and click on All Orders.
  • This will take you to the Order List page.



3. Process a Single Order


Find the Order

  • Locate the order that you would like to process on the Order List page. 
  • Use the toolbar above the order list to filter and sort the list to help with this.
  • Once located, you can click on the order number to view a detailed page of that order.


Print the Packing Slip

  • You can print the packing slip from the Order List or Order Detail page.
  • From the Order List page, click the Packing Slip icon to the right of the order number.
  • From the Order Detail page, click the Packing Slip link at the top of the page.
  • Clicking the icon or link will open the packing slip as a PDF in a new tab.
  • Print the packing slip and place it inside the box to be shipped with the products.
  • The packing slip has a signature line on it for the person who packed the order to sign. This will help with quality control.


Print the UPS Label

  • For orders that will be shipped by UPS, you will need to print a shipping label.
  • From the Order List page, click the UPS icon to the right of the order number.
  • From the Order Detail page, click the Shipping Label link at the top of the page.
  • This will open the UPS shipping label in a new tab.
  • Print the shipping label and affix it to the outside of the box to be shipped.



4. Process Multiple Orders

You can also process multiple orders at one time. On the Order List page, click on the Print Labels button at the top of the page. This will let you print open pick up ordersopen deliveries, or open UPS shipments.

  • Print Open Pick Ups
    Print labels for all open orders that your customers will pick-up.
  • Print Open Deliveries
    Print labels for all open local delivery orders.
  • Print Open UPS Shipments
    Print labels for the first 50 open orders that will be shipped by UPS.


Once you select an order type to batch print a modal window will open confirming your choice. A message will display if you don't have any open orders for the type you selected.

  • Select the button to confirm you want to batch process the selected orders.
  • Once confirmed, a document will start compiling for all the orders selected.
  • Packing slips will be compiled if you're processing pick up orders or deliveries.
  • Shipping labels and packing slips will be compiled if you're processing UPS shipments.
  • When the documents are done building, you will be presented with a download button.
  • Select the button to download the file, open it, and begin printing.


NOTE: If you are processing over 100 orders per month, you should consider investing in a UPS thermal printer.


Packing Slip

  • The packing slip should be placed inside the box to be shipped with the products.
  • The packing slip has a signature line on it for the person who packed the order to sign. This will help with quality control.


Shipping Label

  • Affix the shipping label to the outside of the box to be shipped.



5. UPS

  • When the order is ready to ship, click the Request UPS Pick Up button in the top, right-hand corner of the screen.
  • Once UPS scans the package(s) in the order, it will be marked as shipped and the customer will be sent a shipping notification and the tracking number.