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RETURNED SHIPMENTS


Returned Shipments

  1. After 3 delivery attempts to your customer have failed, the order is held at a local UPS location for 5 days, and then returned to the shipper. This results in return shipping fees being incurred.
  2. When this occurs, you will be emailed a list of options (listed below).
  3. Please follow the instructions and REPLY ASAP. Your response is required within 5 days.
    1. Please be sure to contact the customer and let us know how you would like the order to be handled.
    2. We at Vinoshipper hate our customers to incur unnecessary shipping charges! Tell us your preference and we will do our best to make it happen.
    3. If Vinoshipper does not receive a response, the order will be canceled.
      The outbound and return shipping charges will be deducted from your next remittance.


NOTE: In your account, these orders are noted as “Delivered”; however since all delivery attempts to the customer failed, the completed delivery was back to you.

If your shipment was damaged, lost, or broken please click here.

Return Shipping Fees

When a package is shipped back to you, the shippers (UPS & FedEx) charge a return shipping fee.

Return Options

These are the options that are available:

  1. RESHIP to SAME ADDRESS
    1. Will the winery or the customer be paying for the return and re-shipping expense?
      1. If the customer is paying for the additional shipping expense, please provide their payment information (if it is not in their account).
    2. We will delete the original shipping label once the new address is provided. You will then be able to print a new label.
    3. DO NOT RE-USE THE ORIGINAL SHIPPING LABEL.
  2. RESHIP to DIFFERENT ADDRESS
    1. Will the winery or the customer be paying for the return and re-shipping expense?
      1. If the customer is paying for the additional shipping expense, please provide their payment information (if it is not in their account).
    2. We will delete the original shipping label once the new address is provided. You will then be able to print a new label.
    3. DO NOT RE-USE THE ORIGINAL SHIPPING LABEL.
  3. CANCEL and REFUND - WINERY PAYS for the OUTBOUND and RETURN SHIPPING
    1. When a package is returned, there are shipping charges for the original outbound shipping and the return shipping.
    2. The customer will receive a full refund. Outbound and return shipping charges will be deducted from your next remittance.
      NOTE: If the order included a tip, the tip amount will be included in the customer's refund.
  4. CANCEL AND REFUND - CUSTOMER PAYS for the OUTBOUND SHIPPING, WINERY PAYS for RETURN SHIPPING
    1. When a package is returned, there are shipping charges for the original outbound shipping and the return shipping.
    2. The customer will receive a refund less the outbound shipping charge. The return shipping charge will be deducted from your next remittance.
      NOTE: If the order included a tip, the tip amount will be included in the customer's refund.
  5. CANCEL AND REFUND - CUSTOMER PAYS for the OUTBOUND and RETURN SHIPPING
    1. When a package returns, there are shipping charges for the original outbound shipping and the return shipping.
    2. The customer will receive a refund less the outbound and return shipping charges.
      NOTE: If the order included a tip, the tip amount will be included in the customer's refund.
  6. CUSTOMER PICKUP AT YOUR LOCATION:
    1. The customer may choose to pick up the order.
    2. Who will be paying for the return shipping; you or the customer?
    3. There is no refund for the original outbound shipping.

Email Notifications

There are many email notifications to notify the recipient that a delivery has been attempted. Each time VinoShipper asks what should be done with the delivery. We do everything we can to get the package delivered or redirected to a location that will accept the delivery so that no one incurs unnecessary “return shipping fees”.

Here are some examples of email notifications:

  1. The shipment is on its way.
  2. The 1st of 3 failed delivery attempts has occurred.
  3. There has been a 2nd failed delivery attempt.
  4. The 3rd and final delivery attempt has occurred.
  5. The 3rd and final delivery attempt has failed.

Other Resources