Customers & Orders

Add a New Customer
1. Sign in to Your Account 2. Add a Customer Go to the Customers tab and select Add a Customer. Fill in the new customer’s information and click Conti...
Wed, 16 Jan, 2019 at 6:20 PM
Process New Orders
1. Sign in to Your Account 2. View Order List Go to the Orders tab in the top navigation and click on All Orders. This will take you to the Order List ...
Sat, 9 May, 2020 at 8:51 PM
Place an Order for a Customer (Place an Order)
1. Sign in to Your Account 2. Place an Order Go to the Orders tab and select Place an Order. 3. Add Customer Info Enter the customer information in t...
Wed, 23 Jan, 2019 at 4:28 PM
Cancel an Order
When you manage the fulfillment of orders yourself, you can cancel an order BEFORE the UPS label is printed. When a fulfillment house manages shipping out...
Tue, 5 May, 2020 at 7:30 PM
I Have Been Notified of a Damaged Order, What Should I Do? Damaged
Contact Customer Service Contact  Please Provide: The order number so we can set up a replacement order. Let us know ...
Wed, 22 Jul, 2020 at 7:43 AM
An Order Has Been Returned, What Should I Do?
Email Customer Service Email us at Send us the order number and state that the order has been returned. We will be in t...
Wed, 24 Oct, 2018 at 1:38 PM
Schedule a UPS Pick Up
1. Sign in to Your Account 2. Request Pick Up Go to the Orders tab and click Order List. Click Request UPS Pick Up. Click Request Pick Up Now. You w...
Wed, 16 Jan, 2019 at 6:25 PM
How Do I Convert an Order from Pick-Up to Ship?
Go to Orders and find the specific order you want to change Select MODIFY ORDER and select SHIP ORDER (see below) Fill in the Ship-To address The additi...
Thu, 17 Jan, 2019 at 1:43 PM
I Have Created a UPS Label but Need to Change the Address, What Should I Do?
If the UPS Label Has Been Created Please contact Customer Service. We will void the original label so you can modify the order and create a new label.
Thu, 17 Jan, 2019 at 3:27 PM
Is It Possible to Add Anything to the Packing Slip? like an Advertisement or Coupon?
If You Are Running a Club or Manually Processing an Order You can add a Coupon Code to the order. You can also add a message to the order in the Gift Not...
Thu, 17 Jan, 2019 at 3:40 PM