Ensure successful order deliveries

Packages fail delivery and are returned for three reasons: nobody 21+ was home to sign, the address was wrong, or it was a gift and the recipient had no idea it was coming. All three are preventable.

On this page

• Confirm the contact information
• Confirm the delivery address
• Use UPS Access Points
• Reach out to your customers

Confirm the contact information

A correct email address is the single best predictor of a successful delivery. UPS emails the customer when:

• The order ships
• The package is out for delivery
• The package is delivered
• Any delivery issue comes up

Without a valid email, your customer gets none of that.

This goes for gifts too. Add the recipient's email or phone number so they get tracking notifications. A surprise isn't much of a surprise if the package goes back.

Add a second contact to an order

1. Click Orders > Open Shipments and click the order.
2. Next to Order Followers, click +Add.
3. Choose text or email and enter the contact information.

Confirm the delivery address

Worth a quick check on the address, and worth telling the recipient that someone over 21 has to be there to sign.

Use UPS Access Points

If the recipient isn't usually home during delivery hours, an Access Point solves it outright.

1. Open the order and click Modify Order > Change Shipping.
2. Select Keep Current Address, then click Set UPS Access Point.
3. Pick from the access points near the original shipping address.