Knowledge Base

Using Vinoshipper

Platform Guides

Using Vinoshipper

Point of Sale Guides

Using Vinoshipper

Video Library

Platform Guides

12 sections

Getting started resources

12 articles

New producer checklist

Vinoshipper training schedule & sign up

Video: Vinoshipper platform tour

Shipping limits & taxes by state

View all 12 articles

Fees & payments

5 articles

Vinoshipper fees explained

How and when do we get paid

Update bank details

Sign up for Stripe Connect

Negative account balance

Account management

8 articles

Managing your profile

Update account addresses

Account email notifications

Email notifications to customers

Email templates

View all 8 articles

Product management

13 articles

Add a new alcohol product

Add a non-alcohol product

Create a multi-pack

Product catalog

View all 13 articles

Customer management

10 articles

Add a new customer

Wholesale accounts, discounts, and orders

Importing credit card information

View all 10 articles

Order management

12 articles

Process new orders

Cancel an order

Switch orders between ship and pickup

Manage a customer order

View all 12 articles

Club management

24 articles

Adding a club - public and private

Importing existing club members

Add club members

How to set up online club member registration

Create a club release

View all 24 articles

Shipping

15 articles

Set or remove hold ship date

Modify order before shipping

Estimate shipping

How to transfer shipping costs to producer

View all 15 articles

Reports

7 articles

Sales History report

State Tax Reports

Payment statements

Business Detail Report

View all 7 articles

Website integration

11 articles

Product catalog, shopping cart & club registration

Squarespace integration

Store Link integration

Other website integrations

Catalog integration examples

View all 11 articles

Client Migrations

1 article

Commerce7 to Vinoshipper Migration: Pulling Reports

Other Integrations

15 articles

How to create an API key

Connecting to Klaviyo

Klaviyo integration guide

Mailchimp Abandoned Cart Journey

Google Tag Manager (GTM)

View all 15 articles

Point of Sale Guides

4 sections

Getting started

9 articles

Vinoshipper Point of Sale overview

Start using the Vinoshipper Point of Sale

Manage PIN for the POS

Manage POS devices

Manage POS locations

View all 9 articles

Order placement

10 articles

Add product to cart

Using carts in POS

Using tabs in POS

Edit product in cart

Create & comp tasting or by the glass product

View all 10 articles

Customer management

8 articles

Add new customer

Search for customer

Manage customer details

Add customer to cart

Customer tags on POS

View all 8 articles

Settings

15 articles

Change PIN screen settings

Change device name

Change device location

Enable Tap to Pay on iPhone

Connect card reader

View all 15 articles

Video Library

6 sections

Getting started

2 articles

Vinoshipper platform tour

Mailchimp Integration 101

Products

1 article

How to add an alcohol product

Clubs

1 article

Launching clubs with Vinoshipper

POS

2 articles

Point of Sale (POS) Demo

POS tabs overview

Crush Course

15 articles

A Mid-Year Conversation with our CEO (May 2026)

Smarter Email Marketing with Klaviyo (April 2026)

Text, Sell, Ship with Vinoshipper + RedChirp (March 2026)

Website Basics That Drive More Sales (February 2026)

2025 Q4 Integrations & Platform Updates (January 2026)

View all 15 articles

Other

1 article

2025 National Direct Sales Annual Report

Compliance Management Services

1 section

Operations

1 article

Label registration fees by state - CMS

How We Operate

3 sections

FAQ

4 articles

FAQ: Current Producer

FAQ: New Inquiries

FAQ: CalRecycle

Accessibility, Privacy, and Terms

6 articles

Terms & Conditions

Terms & Conditions for Producers

UPS Shipper Agreement

View all 6 articles

Policies

3 articles

Return Policy Update

Alcohol Package Recall Policy

Extreme Weather Related Damages