Customer Service

Getting Started 32

• Getting Started Resources
• New Producer Checklist
• Account Setup
• Profile
• Account Email Notifications

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Products 18

• Product Resources
• Add a New Product
• Create a Multi Pack
• Adding Non-Alcoholic Items
• Discounts

View all 18

Orders 13

• Orders Resources
• Shopping Cart Examples
• Place an Order
• Process New Orders
• Switch Orders Between Ship and Pick Up

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Reports 6

• Reports Resources
• Sales History
• State Tax Reports
• Payment Statements
• Additional Reports

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Customers 6

• Customers Resources
• Add a New Customer
• Customer List
• Importing Credit Card Information
• Manage a Customer's Orders

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Clubs 23

• Club Resources
• Adding a Club - Public and Private
• Importing Existing Club Members
• Add Club Members
• Online Member Registration

View all 23

Help 9

• Help Resources
• Online Class Schedule
• Online Classes: Recorded
• Welcome to Vinoshipper Recorded Class
• Managing a Successful Club Release Recorded Class

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Getting started 4

• Getting started with the Vinoshipper Mobile App
• Vinoshipper Mobile App overview
• Start using the Vinoshipper Mobile App
• Access the Vinoshipper Mobile App

Order placement 6

• Order placement
• Add product to cart
• Edit product in cart
• Select additional cart options
• Provide shipping details

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Customer management 6

• Customer management
• Add new customer
• Search for customer
• Manage customer details
• Add customer to cart

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Club management 1

• Club management

Settings 12

• Settings
• Change PIN screen settings
• Change device name
• Change device location
• Connect card reader

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Tips & Tricks 8

• Ensure Your Customers Receive Their Orders
• 2021 UPS Holiday Shipping
• Vinoshipper is Now Fully Integrated with Pix
• Tools to Engage & Communication with Customers
• Marketing Calendar Template

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Articles & Press Releases 9

• 2,000 Wineries And Growing, Vinoshipper Compliance
• 2021 Response to TTB Docket number TTB-2021-0007, Notice No. 204
• Help Craft Distillers and Brewers Continue Direct to Consumer Shipping: Vinoshipper Calls on Industry to Support SB 620 to Pass Senate Appropriations
• DTC Technology Puts Government Regulators at Ease in Four Areas
• Age-Verification: Not an Issue for Direct-to-Consumer Sales

View all 9

FAQ 2

• Buyer FAQ
• Producer FAQ

Accessibility, Privacy, and Terms 5

• Accessibility
• Privacy Policy
• Terms & Conditions
• Terms & Conditions for Producers
• UPS Shipper Agreement