Enter your search term here...
New support ticket
Check ticket status
Getting Started to Maximize the Benefits of your VinoShipper Account
Shopping Online - Options to Provide Online Shopping
How Do I Get Notified of a New Order, Club Member, Product Approval, or Customer Service Issue?
Team Members - Add Employees to My Account?
Email Notifications - When are emails sent to customers?
See all 23 articles
Add a New Product
Create a Multi-Pack or Gift Basket
No COLA? Listing Products Under 7% Alcohol
Change Order of Products in Shopping Cart
How Do I Remove a Product from the Shopping Cart?
See all 20 articles
Club Release - Creating a Release - All Options
Create a Successful Club Program - Complimentary Online Class
Updating Club Members' Details by the Administrator
Add a Club to My Account
Change a Club Order After the Card is Charged?
See all 44 articles
Customers & Orders
Add a New Customer
Process New Orders
Place an Order for a Customer (Place an Order)
Cancel an Order
Damaged in Transit, Lost, Broken, etc. - What to do
See all 25 articles
Sales, Taxes, Fees & Payments
Can I Get a Detailed Listing of My Sales?
When Do I Get Paid?
How Do We Get Paid?
Why Didn't I Get Paid for an Order?
How Are the VinoShipper Fees Calculated?
See all 19 articles
Shipping & Packaging
Modify a Shipping Address Before an Order is Shipped
Free - Paid Shipping - how to set it up
Shipping Rules by State
Setting Future Ship Dates / Hold Until Dates
How do I Know What Shipping Fees Will Be?
See all 41 articles
Discounts & Coupons
Discounts - General Information
Adding a Discount
Club Discounts on Non-Wine Items
When A Date Range is Set for a Coupon/Discount, at What Time of Day Will the Offer Start & End?
Discounts/Coupons - The Difference Between using the "Test" vs. the "Simulator"
See all 6 articles
Shopping Cart, Club Registration & Links for Your Website
Adding the Shopping Cart & Club Sign up to Your Website
"ADD to CART" - Adding the button to your webpage which reads "ADD to CART"
Cart & Club - Terms & Conditions Examples
Create a Custom Shopping Cart
Customized Carts - Public & Authenticated API
See all 14 articles
GoDaddy: A Blank Spot in the Page
Adding VinoShipper to SquareSpace
Difference between authenticated API and public API
Google Analytics - Website Traffic & Reporting
See all 11 articles
Help Desk Software