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            Using Vinoshipper

            Platform Guides

            10 sections
            Using Vinoshipper

            Point of Sale Guides

            4 sections
            Using Vinoshipper

            Video Library

            6 sections

            Platform Guides

            10 sections

            Getting started resources

            10 articles
            Account setup
            New producer checklist
            Vinoshipper training schedule & sign up
            Video: Vinoshipper platform tour
            Marketplace facilitator sales
            View all 10 articles

            Fees & payments

            5 articles
            Vinoshipper fees explained
            How and when do we get paid
            Update bank details
            Sign up for Stripe Connect
            Negative account balance

            Account management

            8 articles
            Managing your profile
            Update account addresses
            Account email notifications
            Email notifications to customers
            Email templates
            View all 8 articles

            Product management

            9 articles
            Add a new alcohol product
            Create a multi-pack
            Add a non-alcohol product
            Product catalog
            Discounts
            View all 9 articles

            Customer management

            7 articles
            Add a new customer
            Customer list
            Importing credit card information
            Attach a customer to a guest order
            Adjust or create stored credit
            View all 7 articles

            Order management

            13 articles
            Place an order
            Process new orders
            Cancel an order
            Switch orders between ship and pickup
            Manage a customer order
            View all 13 articles

            Shipping

            14 articles
            Future ship date / hold shipping
            Modify order before shipping
            Shipping cost estimator
            Custom fees
            How to transfer shipping costs to producer
            View all 14 articles

            Clubs

            22 articles
            Adding a club - public and private
            Importing existing club members
            Add club members
            How to set up online club member registration
            Create a club release
            View all 22 articles

            Reports

            5 articles
            Sales History
            State Tax Reports
            Payment Statements
            Additional Reports
            Who Files and Pays Taxes

            Integrations & tech

            22 articles
            Switching from v3 to v4
            Product catalog, shopping cart & club registration
            Squarespace integration
            WordPress integration
            Integrating onto a Shopify hosted webpage
            View all 22 articles

            Point of Sale Guides

            4 sections

            Getting started

            9 articles
            Vinoshipper Point of Sale overview
            Start using the Vinoshipper Point of Sale
            Manage PIN for the POS
            Manage POS devices
            Manage POS locations
            View all 9 articles

            Order placement

            9 articles
            Add product to cart
            Using carts in POS
            Using tabs in POS
            Edit product in cart
            Create & comp tasting or by the glass product
            View all 9 articles

            Customer management

            6 articles
            Add new customer
            Search for customer
            Manage customer details
            Add customer to cart
            Contact customer (iPhone only)
            View all 6 articles

            Settings

            15 articles
            Change PIN screen settings
            Change device name
            Change device location
            Enable Tap to Pay on iPhone
            Connect card reader
            View all 15 articles

            Video Library

            6 sections

            Getting started

            2 articles
            Vinoshipper platform tour
            Mailchimp Integration 101

            Products

            1 article
            How to add an alcohol product

            Clubs

            1 article
            Launching clubs with Vinoshipper

            POS

            2 articles
            POS tabs overview
            Mastering the Point of Sale (POS)

            Crush Course

            6 articles
            Crush Course: Reservations and Vinoshipper, in sync with Block55
            Crush Course: Vinovae, Big Ideas in a Small Package
            Crush Course: Customer Journeys & Mailchimp Automations
            Crush Course: A POS built for you
            Crush Course: The Power of Text Marketing
            View all 6 articles

            Other

            1 article
            2025 National Direct Sales Annual Report

            How We Operate

            3 sections

            FAQ

            4 articles
            FAQ: Customer
            FAQ: Current Producer
            FAQ: New Inquiries
            FAQ: CalRecycle

            Accessibility, Privacy, and Terms

            5 articles
            Accessibility
            Privacy Policy
            Terms & Conditions
            Terms & Conditions for Producers
            UPS Shipper Agreement

            Policies

            3 articles
            Return Policy Update
            Alcohol Package Recall Policy - July 1, 2023
            Extreme Weather Related Damages