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New support ticket
Check ticket status
Knowledge base
Using Vinoshipper
Getting Started Resources
5
Account setup
New producer checklist
Video: Vinoshipper platform tour
Marketplace facilitator sales
Reference List
Fees & Payments
5
Vinoshipper fees explained
How and when do we get paid
Update bank details
Signing up for Stripe Connect
Negative account balance
Account Management
8
Managing your profile
Update account addresses
Account email notifications
Email notifications to customers
Email templates
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Product Management
6
Add a new product
Create a multi-pack
Add a non-alcohol product
Product catalog
Discounts
View all 6
Customer Management
7
Add a New Customer
Customer List
Importing Credit Card Information
Manage a customer's order
Attach a customer to a guest order
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Order Management
9
Place an order
Process new orders
Cancel an order
Switch orders between ship and pickup
Group and Corporate Gift & Batch Import Orders
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Shipping
20
Future ship date / hold shipping
Modify shipping class (ground, next day air, etc)
Shipping to Alabama, Connecticut, Michigan, Montana, New Jersey
Ship to states setup
Shipping rules by state
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Clubs
25
Club Resources
Adding a Club - Public and Private
Importing existing club members
Add Club Members
Online Member Registration
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Reports
6
Reports Resources
Sales History
State Tax Reports
Payment Statements
Additional Reports
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Classes & Webinars
6
Help Resources
Online class schedule
Recorded classes & webinars
Designing a Successful Club Recorded Class
Managing a Club Release Recorded Class
View all 6
Integrations & Tech
20
Switching from v3 to v4
Integration resources
Product catalog, shopping cart & club registration
Squarespace integration
WordPress integration
View all 20
Vinoshipper Point of Sale
Getting started
9
Getting started with the Vinoshipper Mobile POS
Vinoshipper Mobile POS overview
Start using the Vinoshipper Mobile POS
Access the Vinoshipper Mobile POS
Create or edit PIN for Vinoshipper Mobile POS
View all 9
Order placement
8
Order placement
Add product to cart
Edit product in cart
Create & comp tasting or by the glass product
Select additional cart options
View all 8
Customer management
7
Customer management
Add new customer
Search for customer
Manage customer details
Add customer to cart
View all 7
Club management
1
Club management
Settings
16
Settings
Change PIN screen settings
Change device name
Change device location
Enable Tap to Pay on iPhone
View all 16
How We Operate
FAQ
4
FAQ: Buyer
FAQ: Current Producer
FAQ: New Inquiries
FAQ: CalRecycle
Accessibility, Privacy, and Terms
5
Accessibility
Privacy Policy
Terms & Conditions
Terms & Conditions for Producers
UPS Shipper Agreement
Policies
3
Return Policy Update
Alcohol Package Recall Policy - July 1, 2023
Extreme Weather Related Damages
Blogs & Press Releases
Tips & Tricks
10
Ensure customers receive their orders
2021 UPS Holiday Shipping
Tools to Engage & Communication with Customers
Marketing Calendar Template
Ensure Your COLA is Accurate
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Articles & Press Releases
12
2,000 Wineries And Growing, Vinoshipper Compliance
2021 Response to TTB Docket number TTB-2021-0007, Notice No. 204
Support SB 620
DTC Technology Puts Government Regulators at Ease in Four Areas
Age-Verification: Not an Issue for Direct-to-Consumer Sales
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