Getting Started Resources 5

• Account setup
• New producer checklist
• Video: Vinoshipper platform tour
• Marketplace facilitator sales
• Reference List

Fees & Payments 5

• Vinoshipper fees explained
• How and when do we get paid
• Update bank details
• Signing up for Stripe Connect
• Negative account balance

Account Management 8

• Managing your profile
• Update account addresses
• Account email notifications
• Email notifications to customers
• Email templates

View all 8

Product Management 6

• Add a new product
• Create a multi-pack
• Add a non-alcohol product
• Product catalog
• Discounts

View all 6

Customer Management 7

• Add a New Customer
• Customer List
• Importing Credit Card Information
• Manage a customer's order
• Attach a customer to a guest order

View all 7

Order Management 9

• Place an order
• Process new orders
• Cancel an order
• Switch orders between ship and pickup
• Group and Corporate Gift & Batch Import Orders

View all 9

Shipping 20

• Future ship date / hold shipping
• Modify shipping class (ground, next day air, etc)
• Shipping to Alabama, Connecticut, Michigan, Montana, New Jersey
• Ship to states setup
• Shipping rules by state

View all 20

Clubs 25

• Club Resources
• Adding a Club - Public and Private
• Importing existing club members
• Add Club Members
• Online Member Registration

View all 25

Reports 6

• Reports Resources
• Sales History
• State Tax Reports
• Payment Statements
• Additional Reports

View all 6

Classes & Webinars 6

• Help Resources
• Online class schedule
• Recorded classes & webinars
• Designing a Successful Club Recorded Class
• Managing a Club Release Recorded Class

View all 6

Integrations & Tech 20

• Switching from v3 to v4
• Integration resources
• Product catalog, shopping cart & club registration
• Squarespace integration
• WordPress integration

View all 20

Getting started 9

• Getting started with the Vinoshipper Mobile POS
• Vinoshipper Mobile POS overview
• Start using the Vinoshipper Mobile POS
• Access the Vinoshipper Mobile POS
• Create or edit PIN for Vinoshipper Mobile POS

View all 9

Order placement 8

• Order placement
• Add product to cart
• Edit product in cart
• Create & comp tasting or by the glass product
• Select additional cart options

View all 8

Customer management 7

• Customer management
• Add new customer
• Search for customer
• Manage customer details
• Add customer to cart

View all 7

Club management 1

• Club management

Settings 16

• Settings
• Change PIN screen settings
• Change device name
• Change device location
• Enable Tap to Pay on iPhone

View all 16

FAQ 4

• FAQ: Buyer
• FAQ: Current Producer
• FAQ: New Inquiries
• FAQ: CalRecycle

Accessibility, Privacy, and Terms 5

• Accessibility
• Privacy Policy
• Terms & Conditions
• Terms & Conditions for Producers
• UPS Shipper Agreement

Policies 3

• Return Policy Update
• Alcohol Package Recall Policy - July 1, 2023
• Extreme Weather Related Damages

Tips & Tricks 10

• Ensure customers receive their orders
• 2021 UPS Holiday Shipping
• Tools to Engage & Communication with Customers
• Marketing Calendar Template
• Ensure Your COLA is Accurate

View all 10

Articles & Press Releases 12

• 2,000 Wineries And Growing, Vinoshipper Compliance
• 2021 Response to TTB Docket number TTB-2021-0007, Notice No. 204
• Support SB 620
• DTC Technology Puts Government Regulators at Ease in Four Areas
• Age-Verification: Not an Issue for Direct-to-Consumer Sales

View all 12