Getting started resources 10

• Account setup
• New producer checklist
• Vinoshipper training schedule & sign up
• Video: Vinoshipper platform tour
• Marketplace facilitator sales

View all 10

Fees & payments 5

• Vinoshipper fees explained
• How and when do we get paid
• Update bank details
• Sign up for Stripe Connect
• Negative account balance

Account management 8

• Managing your profile
• Update account addresses
• Account email notifications
• Email notifications to customers
• Email templates

View all 8

Product management 9

• Add a new alcohol product
• Create a multi-pack
• Add a non-alcohol product
• Product catalog
• Discounts

View all 9

Customer management 7

• Add a new customer
• Customer list
• Importing credit card information
• Attach a customer to a guest order
• Adjust or create stored credit

View all 7

Order management 13

• Place an order
• Process new orders
• Cancel an order
• Switch orders between ship and pickup
• Manage a customer order

View all 13

Shipping 14

• Future ship date / hold shipping
• Modify order before shipping
• Shipping cost estimator
• Custom fees
• How to transfer shipping costs to producer

View all 14

Clubs 22

• Adding a club - public and private
• Importing existing club members
• Add club members
• How to set up online club member registration
• Create a club release

View all 22

Reports 5

• Sales History
• State Tax Reports
• Payment Statements
• Additional Reports
• Who Files and Pays Taxes

Integrations & tech 22

• Switching from v3 to v4
• Product catalog, shopping cart & club registration
• Squarespace integration
• WordPress integration
• Integrating onto a Shopify hosted webpage

View all 22

Getting started 9

• Vinoshipper Point of Sale overview
• Start using the Vinoshipper Point of Sale
• Manage PIN for the POS
• Manage POS devices
• Manage POS locations

View all 9

Order placement 9

• Add product to cart
• Using carts in POS
• Using tabs in POS
• Edit product in cart
• Create & comp tasting or by the glass product

View all 9

Customer management 6

• Add new customer
• Search for customer
• Manage customer details
• Add customer to cart
• Contact customer (iPhone only)

View all 6

Settings 15

• Change PIN screen settings
• Change device name
• Change device location
• Enable Tap to Pay on iPhone
• Connect card reader

View all 15

Getting started 2

• Vinoshipper platform tour
• Mailchimp Integration 101

Products 1

• How to add an alcohol product

Clubs 1

• Launching clubs with Vinoshipper

POS 2

• POS tabs overview
• Mastering the Point of Sale (POS)

Crush Course 6

• Crush Course: Reservations and Vinoshipper, in sync with Block55
• Crush Course: Vinovae, Big Ideas in a Small Package
• Crush Course: Customer Journeys & Mailchimp Automations
• Crush Course: A POS built for you
• Crush Course: The Power of Text Marketing

View all 6

Other 1

• 2025 National Direct Sales Annual Report

FAQ 4

• FAQ: Customer
• FAQ: Current Producer
• FAQ: New Inquiries
• FAQ: CalRecycle

Accessibility, Privacy, and Terms 5

• Accessibility
• Privacy Policy
• Terms & Conditions
• Terms & Conditions for Producers
• UPS Shipper Agreement

Policies 3

• Return Policy Update
• Alcohol Package Recall Policy - July 1, 2023
• Extreme Weather Related Damages