FAQ: Current Producer

Modified on Wed, 9 Sep at 12:54 PM

Application fees

Software as a service

1.85% of product selling price.
Shipped items: $0.75 per item.
Pick up or digital items: $0.15 per item.

Credit card processing

2.9% of full order value.

Production agreement

If you enter into a wine production agreement with us, we pay you a production fee of 90.25% of the product selling price, less an administration fee of $0.75 per item.

In states where we qualify as a marketplace facilitator, we charge and pay state sales tax on your behalf at no additional cost.

Account

How do I get started with Vinoshipper?

How do I update my contact information?

Log in to your account.
Go to Account > Profile and click Edit in the top right corner.
Make your changes.
Click Save.

I lost my password. What do I do now?

Click Sign In on the Vinoshipper home page.
Click Reset Password. This takes you to the password reset page.
Enter the email address you registered with.
We'll email you a link to reset your password.
When you get the email, click the link and enter your new password.

Does my account come with club management?

Yes.

Do I need to upgrade my account to get the shopping cart?

No. Every account comes with a shopping cart and online club registration that's compliant across 40+ states. You can place it on most websites, and even on Facebook.

Listing a new product

How do I add a new item?

Click Products, then select List A New Product. Fill in the form for each new item you want to add.

Who sets the product price?

We follow your manufacturer suggested retail price (MSRP) to set the product price.

Customers

Does Vinoshipper use my customer information?

No.

Do I have access to my own customer information?

Yes, in great detail.

What email communications do customers receive?

Order confirmation, listing the items ordered and other order details.
Shipment on its way, with the shipping tracking number.
Age verification failure notification.
Notification of failed delivery attempts.
Order delivery notification.
Changes to the order, such as a new shipping address.
Cancellation notices.

Orders

How do I search for orders?

Click Orders in the top navigation bar. You'll see Shipments, Customer Pickups, and Completed orders.

Shipping

How does the Vinoshipper system work?

Once a customer completes their purchase, our system automatically sends an order alert to your company by email.

I just received the order notification from Vinoshipper. What do I do now?

Every new order includes instructions for fulfilling it.

If you're logged in to your Vinoshipper account, select the link in the email to go directly to the order. Or log in, go to Orders > Order List, and select the order.

Print the packing slip, which lists the items ordered, and the UPS label.

Pack the box and attach the label to the shipping carton. Select UPS Pick Up and a UPS truck will come at no charge to you, Monday through Friday, excluding holidays. Or drop the package off at UPS yourself.

Why do you use only UPS?

We've integrated our order entry, shipping, and tracking system with UPS. This keeps shipping safe, legal, and affordable.

How do I track shipments?

Once you print the shipping label, the tracking number is added to your order and emailed to the customer when UPS scans the label. You, the customer, and Vinoshipper can all track the shipment.

How many attempts will UPS make to deliver an order?

UPS makes one delivery attempt in most areas. If no one signs for the package, it goes to the nearest UPS Access Point for pickup. Rural routes get three attempts.

This keeps shipments in a temperature-controlled environment instead of in a truck for days.

Customers find their Access Point in the tracking details and pick up their package whenever works for them.

How do I know that someone 21 or older will take possession of an alcohol product once it's delivered?

We use two layers of verification. When the buyer registers, our system checks that they're 21 or older. UPS drivers also physically hand the shipment only to someone who proves they're 21 or older.

Where can wine, mead, or cider be shipped?

Shipping rules and regulations vary by state. See the list here.
International shipments aren't available at this time.

Can I redirect a shipment to a new address?

Yes. The shipping fee applies to the sale.

Sales

How do I search for my completed sales?

The Sales History report shows all of your sales information in detail.

How do I access the names and contact information of customers who ordered my products?

In your account, click Customers > Customer List in the main navigation bar.

Who pays sales and excise taxes?

Vinoshipper files and pays taxes on sales made on the Vinoshipper platform. For sales made on your producer permits:

Vinoshipper processes the order and covers merchant processing fees and compliance checks.
Vinoshipper remits the sales tax collected to the producer.
The producer pays and files sales and excise taxes for all sales made on their permits.
The producer is responsible for excise taxes in every state shipped to on their permits.
Signature-ready reports are available to download in your account to help with this reporting.
Print, sign, insert a check, and send.

State compliance

How do I know that shipments are compliant with direct-to-consumer shipping state laws?

Vinoshipper keeps all rules, regulations, and tax rates continuously updated and applied.

Which states require label registration?

Montana, Connecticut, and New Jersey. Contact us for details.

Payment

Can I see how much money is in my account?

Your sales information is available anytime on your Sales History page.

When do I receive funds?

Daily settlements use Stripe Connect to transfer payments within three business days of the sale.

Note: There's also an optional transfer method. Settlements happen twice a month, reducing the settlement tracking and accounting you need to do. Payments are processed as follows:

Sales from the 1st to the 15th are transferred on the last day of the month.
Sales from the 16th to month's end are transferred on the 15th of the following month.

Can Vinoshipper's sales information be imported into my accounting system?

Yes. We offer an order export API you can use to export order information. You can also export all of your sales history data. See Reports in your account.