The notifications sent to your customers include your logo and contact information and aim to keep customers apprised of their order status, shipping, and club membership. You are able to customize the subject line, headline, greeting, and conclusion of most email.

NOTE: Some emails allow more customization than others.

Email content can be customized in your account under Account > Email Templates.

Automated

Email notifications are automatically sent in the following situations:

Club Welcome

When a customer submits their club registration using the club sign up form on your website, they are sent an email verification link. Once they verify their email address, they are sent a Club Welcome email confirming their registration.

NOTE: For gift memberships, this email is sent to the gift giver. The gift recipient is not sent a Club Welcome email – it is the gift giver's responsibility to notify the recipient of the gift.

Order Confirmation or Failure

1. Order Confirmation: This email confirms a customer's non-club related purchase. This email is sent automatically when:
   • A customer makes a purchase through the online store.
   • A producer successfully places an order for a customer using the web Place an Order feature or the Vinoshipper mobile app.
2. Club Order Confirmation: This email confirms a customer's club release order purchase. This email is sent automatically when a customer's club release order is processed successfully.
   NOTE: For gift memberships, this email is sent to the gift giver.
3. Gift Club Order Confirmation: This email notifies the gift recipient of the club release order they have been gifted. This email is sent automatically when a gift club release order is processed successfully.
4. Club Order Failed to Process: This email provides a customer whose club release order is failing to process with a single-use link that gives them immediate access to their profile so that they can quickly add and/or update their payment and delivery information. This email is sent automatically when a customer's club release order fails to process due to declined credit card or some other problem.
5. Club Order Cancelled - Membership On Hold: This email notifies the customer that they been opted out the club release due to their membership being on hold. This email is automatically sent when a customer's club release order is cancelled due to their membership being on hold.

Shipping

NOTE: For gift club release orders, shipment email notifications are sent to the gift recipient.

1. Label Printed: When the customer has a UPS MY CHOICE account, and the UPS label is printed, an email is sent to the customer letting them know the package is being processed. If the customer does not have a UPS MY CHOICE account, then this does not happen.
2. Your Order is On Its Way: When the shipment is scanned by UPS, an email is sent notifying the customer that the order is on its way and the tracking number is provided.
3. Day Before the 1st Delivery Attempt - Order is Scheduled for Delivery Tomorrow: A day before the 1st delivery attempt, a reminder that the 1st attempt to deliver is scheduled for tomorrow. The customer can redirect, and change delivery options from this email.
4. Failed Delivery Attempts: Each time a delivery fails, an email is sent to the email which was in the order.
5. 3rd and Final Delivery Attempt: This notification provides details as to how the package can be picked up, the time frame in which the recipient has to pick up the package, and it confirms that the package will be returned if it is not picked up.

Club On Demand

You can choose to send these email notifications to club members:

1. Club Welcome Email: When you add a new membership to a club, you can choose whether you want to send a Club Welcome email to the customer (i.e. the buyer).
   NOTE: For gift memberships, if you choose to send this email, it is sent to the gift giver. The gift recipient is not sent a Club Welcome email – it is the gift giver's responsibility to notify the recipient of the gift.
   
   
2. Club Membership Hold: When you add a hold to a customer's club membership, you can choose whether you want to notify the customer by email.
   NOTE: For gift memberships, if you choose to send this email, it is sent to the gift giver.
   
   
3. Profile Update Reminder Email: Use this email to request that a customer update their profile information. This email includes a single-use link that provides the customer with immediate access to their profile so that they can quickly add and/or update their payment and delivery information.
   
   
4. Club: When viewing a club you can choose to BATCH send this email to all members in that club.
   NOTE: For gift memberships, this email is sent to the gift giver.
   
   
5. Release: When viewing a non-customizable release, you can send this email from the Email Members option. For customizable or non-customizable releases, you can send this email from Account > Email Templates. You can choose which members you want to BATCH send this email to (e.g. you can choose to send this email only to members with orders that failed to process payment).
   NOTE: For gift memberships, this email is sent to the gift giver.
   
   
6. Provide Profile Update Link for Specific Individual: If you need to provide a specific customer with a profile update link, you can do so by going to the customer's Customer Details - Clubs tab. From here, you can choose to create a profile update link for their membership. You can include that link in a personal email you send to the customer.
   NOTE: For gift memberships, you should only provide this link to the gift giver.
   
   
7. Customize Club Order: When viewing a customizable release, you can send this email from the Email Members option. You can choose which members you want to BATCH send this email to (e.g. you can choose to send this email only to members that have not customized their release yet).
   NOTE: For gift memberships, this email is sent to the gift giver.

Other Resources