Customer Service

General 23

• Getting Started to Maximize the Benefits of your VinoShipper Account
• Shopping Online - Options to Provide Online Shopping
• How Do I Get Notified of a New Order, Club Member, Product Approval, or Customer Service Issue?
• Team Members - Add Employees to My Account?
• Email Notifications - When are emails sent to customers?

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Products 20

• Add a New Product
• Create a Multi-Pack or Gift Basket
• No COLA? Listing Products Under 7% Alcohol
• Change Order of Products in Shopping Cart
• How Do I Remove a Product from the Shopping Cart?

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Clubs 44

• Club Release - Creating a Release - All Options
• Create a Successful Club Program - Complimentary Online Class
• Updating Club Members' Details by the Administrator
• Add a Club to My Account
• Change a Club Order After the Card is Charged?

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Customers & Orders 25

• Add a New Customer
• Process New Orders
• Place an Order for a Customer (Place an Order)
• Cancel an Order
• Damaged in Transit, Lost, Broken, etc. - What to do

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Sales, Taxes, Fees & Payments 19

• Can I Get a Detailed Listing of My Sales?
• When Do I Get Paid?
• How Do We Get Paid?
• Why Didn't I Get Paid for an Order?
• How Are the VinoShipper Fees Calculated?

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Shipping & Packaging 41

• Modify a Shipping Address Before an Order is Shipped
• Free - Paid Shipping - how to set it up
• Shipping Rules by State
• Setting Future Ship Dates / Hold Until Dates
• How do I Know What Shipping Fees Will Be?

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Discounts & Coupons 6

• Discounts - General Information
• Adding a Discount
• Club Discounts on Non-Wine Items
• When A Date Range is Set for a Coupon/Discount, at What Time of Day Will the Offer Start & End?
• Discounts/Coupons - The Difference Between using the "Test" vs. the "Simulator"

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Shopping Cart, Club Registration & Links for Your Website 14

• Adding the Shopping Cart & Club Sign up to Your Website
• "ADD to CART" - Adding the button to your webpage which reads "ADD to CART"
• Cart & Club - Terms & Conditions Examples
• Create a Custom Shopping Cart
• Customized Carts - Public & Authenticated API

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Technical Support 11

• GoDaddy: A Blank Spot in the Page
• Adding VinoShipper to SquareSpace
• Difference between authenticated API and public API
• SSL Certificates
• Google Analytics - Website Traffic & Reporting

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