Corporations and even individuals often have orders that are going to groups of people. Instead of having to place an order over and over again, this is a quicker solution.
A "batch" is considered one order for 20+ recipients, with one person paying for all the transactions.
Simple Process
- The buyer is set up as a customer in your account, with the credit card, and they receive one receipt.
- Recipients each receive their shipments, notifications of shipments, etc.
- You want to have a person from the buyer available for quick responses to address any delivery issues, returns or redirects which may require a few last-minute overnight shipments.
Set Up the Client
Set up the client (the person paying for the orders) with a customer account. Add their credit card to the account.
Complete Form
Complete the attached form and email it to customerservice@vinoshipper.com. Fill in one sheet for each buyer batch order.
NOTE: Fill in the yellow highlighted column.
Important Notes
Columns W & AM
These columns are often confused.
- Column W
W is the column where the BUYER'S email address can be entered if the BUYER wants delivery notifications.- If the BUYER does not want all those notifications, please enter the RECIPIENT'S email addresses. Yes, it is a duplicate of column AM, however, this is how the industry-standard chart is designed.
- This column cannot be left blank.
- Column AM
AM is the column where the RECIPIENT'S email address can be entered if the RECIPIENT wants delivery notifications.
Buyer Email
The email of the buyer is not needed on this chart as we pull that from the Customer Profile you entered into your Vinoshipper account.
Identify Products
If there is more than one item SKU per recipient being sent then there are two options:
- Preferred Method: Create a Multi-pack that contains the products, then there is one SKU for the multi-pack on the sheet for each recipient and makes the completion of the sheet a lot simpler.
- Repeat the information for each recipient on each line item associated with each SKU.
Example: If there are three different bottles, then you would add each bottle on a separate, consecutive line for each customer.
NOTE: Some columns in the example above have been hidden for the purpose of showing multiple products for each person.
Send Completed Form
Once the import sheet is completed, please email it to customerservice@vinoshipper.com.
- Subject Line: [Your Business Name] - BATCH ORDER IMPORT.
This allows us to quickly get the request to the best person available. - Timing: Please allow a minimum of 2-3 business days for us to process the batch orders. Errors in your import file may cause delays.
Vinoshipper Imports Orders
When Vinoshipper receives the batch import, we will import the orders into your account and process the compliance and payments. We will also call you to ask any questions we have. For instance, if we find:
- Shipments going to state we can't ship to
- A shipping address of a PO box
- Questions on product, shipping, shipping, etc.
You Pack & Ship the Orders
NOTE: If you use a fulfillment center, please disregard this section.
- Vinoshipper will notify after the payment has been processed.
- You will log in to your account go to ORDERS - ALL ORDERS and you can print the UPS labels & packing slips (insert the packing slips into each box).
- When ready for UPS pickup, on the ORDERS page push the UPS PICK UP button and they will come to you to pick up the packages.
Vinoshipper Questions
As we review the import sheet we often have clarifying questions. So this does not slow the process, please provide the name and cell phone number of the person who will be available to answer any questions.
Additional Considerations
- Double-check there are no PO box addresses for the recipients.
- Consider who is paying for any redirects or return and reshipment orders and get that established upfront. Notoriously with these bulk shipments, something needs to be changed.
- Make your client aware that the recipient has to sign for the package upon delivery.
- Returned orders will be canceled. The net refund after shipping will be added to your next payment statement.
FAQ
- Unit price should reflect the actual discounted price.
- If there is no business name, you leave the field blank.