Cancel an order

You can cancel an order yourself any time before it goes to a fulfillment house.

Cancel an order

These steps are the same whether you fulfill your own orders or use a fulfillment house, as long as the order hasn't been sent to fulfillment yet.

1. Click Orders > All Orders.
2. Search for the order number in the search bar on the left, or filter the list.
3. Click the order number.
4. If a UPS label has already been created, click Modify Order > Cancel UPS Label.
5. Click Modify Order > Cancel Order.
6. Enter the reason for the cancellation.
7. Choose what happens next:
   • Restore inventory: adds these items back to your overall inventory.
   • Refund to stored credit: puts the refund amount back on the customer's account. This is the one you want when you're changing the contents of an order. Cancel it, refund to stored credit, then place the order again with the right products.
8. Confirm the order number.
9. Click Cancel Order & Refund.

The customer gets a notification of the cancellation and the credit.

Note: If the order included a tip, the tip is included in the customer's refund.

Using a fulfillment center

If order has not yet been sent to fulfillment

Follow the instructions above.

If the order is already at fulfillment

Once an order has been sent to fulfillment, it's locked and you can't change it from your account. Email customerservice@vinoshipper.com with the order number and what needs to change, and we'll try to intercept it.