To ensure every order is fully compliant, orders must be processed at full price less any regular discount that applies. This includes shipments of:

1. Samples
2. Competition entries
3. Event supplies
4. Other business related needs

Solution #1: Process the Order via a Business Credit Card

1. Process the order via the "Place an Order" option. Do NOT discount the product greater than 60%.
2. The final price of the order is charged to your business credit card
3. The payment for the order is like a standard order, which is the product cost less the Vinoshipper processing cost, shipping, and taxes.

Solution #2: Cash Payment

1. Ensure cash payments are active for your account, if not, then complete this ACH form and send it to customerservice@vinoshipper.com to have this feature activated for you.
   NOTE: If cash payments are turned on, there will be a Cash button under Enter Credit Card when you are using the Place an Order feature.
2. Create a customer profile for the recipient of the shipment if one does not already exist.
3. Click the "Actions" button on the profile and select "Place Order".
4. Process the order as usual but you will select Cash Payment to complete the order.

Damaged or Lost Orders

Please contact customer service to replace a damaged or lost order. We will do this for you and follow up with UPS. This is part of the service that Vinoshipper offers!

Why can’t I just discount the product 100% or change the price to $0?

Many state laws require that we collect and remit sales tax on all products shipped into their state. To stay in compliance with these policies, we have set a limit on the maximum discount allowed on all products to 60%.