To better serve our clients and the customer, we are implementing a new default policy on all returned orders. This new policy will allow us to respond to producers and customers quicker and resolve any issues that occur.
Effective March 1, 2022:
CANCEL AND REFUND - CUSTOMER PAYS FOR THE OUTBOUND AND RETURN SHIPPING CHARGES
- When a package is returned, there are shipping charges for the original outbound shipping and the return shipping.
- The customer will receive a refund less the outbound and return shipping charges.
- If upon review we see that the return was caused by a UPS error, we will provide you with a new shipping label at no charge for the reshipment of the order.
FAQ
Q: What if I would like a different default policy for my account?
A: Please contact us at customerservice@vinoshipper.com to let us know how you would like return orders handled. There are two other options you can choose from.
- CANCEL and REFUND - PRODUCER PAYS for the OUTBOUND and RETURN SHIPPING
The customer will receive a full refund. The charge for shipping will be deducted from your next remittance. - CANCEL AND REFUND - CUSTOMER PAYS for the OUTBOUND SHIPPING, PRODUCER PAYS for RETURN SHIPPING
The customer will receive a refund less the outbound shipping charge. The return shipping charge will be deducted from your next remittance.
Q: What if the original order had free shipping or discounted shipping?
A: The charge for outbound and return shipping is the actual UPS charge, not what the customer paid on the original order.
NOTE: A few producers have previously set a default policy for their accounts. If you are one of those producers, your default policy will not change.