To ensure every order is fully compliant, orders must be processed at full price less any regular discount that applies. This includes shipments of orders that were paid for in a system outside of Vinoshipper.

Solution #1: Process the Order using your Business Credit Card

1. Process the order via the PLACE AN ORDER option or using the Vinoshipper mobile app. Do NOT discount the product greater than 60%.
   NOTE: The other 40% comes back to you less the shipping, taxes and reduced fee.
2. Use your business credit card as the payment method for the order.
3. The final price of the order is charged to your business credit card.
4. The payment for the order is like a standard order, which is the product cost less the Vinoshipper processing cost, shipping, and taxes.

Solution #2: Cash Payment

1. Ensure Cash Payments are active for your account, if not, then complete the attached ACH form and send it to CustomerService@Vinoshipper.com to have this feature activated for you.
   NOTE: If cash payments are turned on, there will be a Cash button under Enter Credit Card when you are using the Place an Order feature.
2. Create a Customer Profile for the recipient of the shipment if one does not already exist.
3. Click the ACTIONS button on the profile and select PLACE ORDER.
4. Process the order as usual but you will select Cash Payment to complete the order.

Why can’t I just discount the product 100% or change the price to $0?
Many state laws require that we collect and remit sales tax on all products shipped into their state. To stay in compliance with these policies, we have set a limit on the maximum discount allowed on all products to 60%.

What happens if the order is damaged?
Vinoshipper will replace the damaged product. It will be replaced or refunded for the price of the product entered for this specific order.

Please contact customer service if you need further assistance.