Orders

Future ship date / hold shipping
On this page Set future ship date on individual order Set future ship date on multiple or all open orders Options for pausing or holding orders  Set ...
Tue, 13 Feb, 2024 at 5:00 PM
Processing trade sample orders & competition orders
Unfortunately there are no clear regulatory rules for sample or competition orders, however we understand that sometimes they need to be sent. In general, t...
Fri, 8 Nov, 2024 at 1:47 PM
Processing Shipment Orders Paid for in a Different POS
To ensure every order is fully compliant, orders must be processed at full price less any regular discount that applies. This includes shipments of orders t...
Wed, 10 Jan, 2024 at 2:33 PM
Special Order Scenarios
Damaged in Transit, Lost, or Broken Processing Sample Orders Processing Shipment Orders Paid for in a Different POS Getting Started Products Orders Cus...
Wed, 10 Jan, 2024 at 2:34 PM
Attach Guest Customer Order to Email
Log in to your account. Go to the ORDERS tab and select ALL ORDERS. Locate the Guest Customer order and click on the order number. Click ATTACH TO EMAI...
Wed, 10 Jan, 2024 at 2:34 PM
Missing, incorrect or faulty item(s) sent to customer
To ship items that were missing, faulty, or incorrect in the original order, we ask that you create a new order for the products and override the price to $...
Thu, 29 Feb, 2024 at 5:21 PM
How to transfer shipping costs to producer
In the top navigation, choose ORDERS - OPEN ORDERS. Locate the order from the list and open it. If a UPS label has already been created: click MODIFY ORDE...
Tue, 13 Feb, 2024 at 5:16 PM
Comp on-site product (tasting/by the glass) in Place an Order
On this page Add on-site product (tasting/by the glass) Comp on-site product (tasting/by the glass) in Place an Order Add on-site product (tasting/by ...
Thu, 6 Jun, 2024 at 3:59 PM
Trade or wholesale customer accounts & orders
On this page Create trade customer account Wholesale/trade discounts Place order Internally place order Wholesale/Trade account places order Set up...
Tue, 10 Sep, 2024 at 3:24 PM