- Go to the "Orders" tab and click "Open Shipments"".
- Click "Request UPS Pickup".
- Confirm your request for same day pickup, or next day if it is past 11:00am local time.
- You will be provided with a pickup reference number (PRN) and a date for the pickup. To view this number, click on the now yellow UPS pick up button.
Things to remember
- The cut-off time for scheduling pickups is generally 11:00 AM. If you request a pickup after 11:00, it will be scheduled for the following day.
- You cannot schedule a pickup on the weekend or holidays.
- If UPS does not pick up, call UPS at 1-800-742-5877 and notify them about the missed pickup. Provide them with the PRN number.
- You can call UPS at 1-800-742-5877 and customize your pickup times.
- If you have more than 10 packages, call UPS to let them know the number of packages, using the PRN reference number when calling.
- Always make a note of the PRN number.
Cancel a pickup
To cancel a pickup, click CANCEL PICKUP