Importing credit card information

Switching from another commerce provider? Your customers' cards can come with you. We handle the token matching and all the back-and-forth with your processor.

1. Start the transfer. Email your current credit card processor and ask them to transfer your card data to Stripe. Copy customerservice@vinoshipper.com on that message. Your processor will reply with a case number.
2. Send us your customer data. Fill out the attached Vinoshipper import spreadsheet with your full customer details, including their processor IDs.
3. We take it from there. Once we have the case number, we contact your processor to start the import, receive a report of customer IDs, and match those IDs to your original records and the imported accounts.

You'll be copied on the communications, but there's nothing else you need to do.