Contact Customer Service - customerservice@vinoshipper.com- with the following information:

  1. Order number, so we can set up a replacement order.
  2. Add any images/pictures of the damaged item(s)
  3. List the exact items which were damaged.


NOTES

  • DO NOT reship a new order without contacting Vinoshipper Customer Service first, as we need to provide the new label.
  • DO NOT use the original shipping label to reship. We track and report on every package.
    When items are replaced outside of Vinoshipper, the replacement costs are not covered.
  • For compliance tracking, all orders processed through Vinoshipper must be shipped through your Vinoshipper UPS account.
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