Damaged in transit, lost, or broken

Contact Customer Service - customerservice@vinoshipper.com- with the following information:

1. Order number, so we can set up a replacement order.
2. Add any images/pictures of the damaged item(s)
3. List the exact items which were damaged.

Note:

• DO NOT reship a new order without contacting Vinoshipper Customer Service first, as we need to provide the new label.
• DO NOT use the original shipping label to reship. We track and report on every package.
  When items are replaced outside of Vinoshipper, the replacement costs are not covered.
• For compliance tracking, all orders processed through Vinoshipper must be shipped through your Vinoshipper UPS account.