Modified on Thu, 23 Jul at 11:38 AM
After you charge the orders in your club release, you may notice the "Problem" section filling up with orders.
Orders land in this section for several reasons, such as compliance issues, an unauthorized credit card, and others.
What is the cause?
To see more information about why an order didn't process, hover over the alert icon.
Examples:
Reprocess the Order
Once you've resolved the issue with an order in the problem area, click Clear Problem to move that order into the unpaid area of the club release.
After the problem has been cleared, you can reprocess the order.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article