The following tips will help ensure that your age will be successfully verified using the photo uploaded.

  1. Capture document images with at least a 5 MP camera.
  2. Place the document on a dark background that contrasts with their document.
  3. Ensure that the dark background fills about 10% of the top, bottom, left, and right sides of the image.
  4. Confirm that all four corners of the document are clearly visible in the images.
  5. The image should be in sharp focus, not rotated, or skewed, and taken in a well-lit room on a camera without flash enabled.

Example

The images below show a proper image capture for both front and back sides of an ID.


Front of the image

https://web.idologylive.com/images/Scan_Sample_good_image.jpg


Back of the image

https://web.idologylive.com/images/Scan_Sample_good_image_back.jpg