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Re-add customer through customer profile

  1. Go to "Customers" and select "Customer List".
  2. Locate the customer by searching for their name or looking through the list.
  3. Within their account, go to "Clubs".
  4. Under "Open Releases", click the name of the release order you need to un-cancel.
  5. Click "Undo Cancel".
  6. Click "Place Order".
  7. The new order is placed and will now be in the "Paid" column of the club release.


Re-add customer through club release

NOTE: This is the best option if you have multiple customers who need their orders un-cancelled.

  1. Go to "Clubs" and select "Releases".
  2. Click on the club release for which you have orders that need to be un-cancelled.
  3. Click "Cancelled".
  4. Find the customer and click "Undo Cancel".
  5. If you have multiple orders that need to be un-cancelled, repeat step 4.
  6. Go back to the club release dashboard. These orders will now be in "Unpaid".
  7. Click "Process Payments".
  8. Check the product quantities and discounts, then confirm them using both toggles.
  9. Press "Yes, let's go to process the orders.
  10. These orders will now be in the paid (or problem) column.