To better serve our clients and the customer, we are implementing a new default policy on all returned orders. This new policy will allow us to respond to producers and customers quicker and resolve any issues that occur.
Effective March 1, 2022 our new default return policy for all returned orders will be:
CANCEL AND REFUND - CUSTOMER PAYS FOR THE OUTBOUND AND RETURN SHIPPING CHARGES
- When a package is returned, there are shipping charges for the original outbound shipping and the return shipping.
- The customer will receive a refund less the outbound and return shipping charges.
- If upon review we see that the return was caused by a UPS error, we will provide you with a new shipping label at no charge for the reshipment of the order.
FAQ
Q: What if I would like a different default policy for my account?
A: Please contact us at customerservice@vinoshipper.com to let us know how you would like return orders handled. There are two other options you can choose from.
- CANCEL and REFUND - PRODUCER PAYS for the OUTBOUND and RETURN SHIPPING
The customer will receive a full refund. The charge for shipping will be deducted from your next remittance. - CANCEL AND REFUND - CUSTOMER PAYS for the OUTBOUND SHIPPING, PRODUCER PAYS for RETURN SHIPPING
The customer will receive a refund less the outbound shipping charge. The return shipping charge will be deducted from your next remittance.
Q: What if the original order had free shipping or discounted shipping?
A: The charge for outbound and return shipping is the actual UPS charge, not what the customer paid on the original order.
NOTE: A few producers have previously set a default policy for their accounts. If you are one of those producers, your default policy will not change.