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New support ticket
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Knowledge base
Using Vinoshipper
Getting started
14
Create a Vinoshipper account
Getting started resources
New producer checklist
Account setup
Managing your profile
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Account
7
POS settings on Vinoshipper.com
Manage POS devices
Manage POS locations
POS tip settings
POS receipt settings
View all 7
Products
17
Product resources
Add a new product
Create a multi-pack
Add a non-alcohol product
Gift cards, gift certificates, and stored credit
View all 17
Orders
19
Orders resources
Place an order
Process new orders
Switch orders between ship and pickup
Modify shipping class (ground, next day air, etc)
View all 19
Reports
6
Reports Resources
Sales History
State Tax Reports
Payment Statements
Additional Reports
View all 6
Customers
7
Customers Resources
Add a New Customer
Customer List
Importing Credit Card Information
Manage a Customer's Orders
View all 7
Clubs
25
Club Resources
Adding a Club - Public and Private
Importing existing club members
Add Club Members
Online Member Registration
View all 25
Help
9
Help Resources
Online Class Schedule
Online Classes: Recorded
Welcome to Vinoshipper Recorded Class
Designing a Successful Club Recorded Class
View all 9
Integrations & Tech
20
Switching from v3 to v4
Integration resources
Product catalog, shopping cart & club registration
Squarespace integration
WordPress integration
View all 20
Fees & Payments
5
Vinoshipper fees explained
How and when do we get paid
Update bank details
Signing up for Stripe Connect
Negative account balance
Vinoshipper POS
Getting started
5
Getting started with the Vinoshipper Mobile POS
Vinoshipper Mobile POS overview
Start using the Vinoshipper Mobile POS
Access the Vinoshipper Mobile POS
Create or edit PIN for Vinoshipper Mobile POS
Order placement
8
Order placement
Add product to cart
Edit product in cart
Create & comp tasting or by the glass product
Select additional cart options
View all 8
Customer management
7
Customer management
Add new customer
Search for customer
Manage customer details
Add customer to cart
View all 7
Club management
1
Club management
Settings
15
Settings
Change PIN screen settings
Change device name
Change device location
Enable Tap to Pay on iPhone
View all 15
Blogs & Press Releases
Tips & Tricks
11
Ensure customers receive their orders
2021 UPS Holiday Shipping
Vinoshipper is Now Fully Integrated with Pix
Tools to Engage & Communication with Customers
Marketing Calendar Template
View all 11
Articles & Press Releases
12
2,000 Wineries And Growing, Vinoshipper Compliance
2021 Response to TTB Docket number TTB-2021-0007, Notice No. 204
Support SB 620
DTC Technology Puts Government Regulators at Ease in Four Areas
Age-Verification: Not an Issue for Direct-to-Consumer Sales
View all 12
How We Operate
FAQ
4
FAQ: Buyer
FAQ: Current Producer
FAQ: New Inquiries
FAQ: CalRecycle
Accessibility, Privacy, and Terms
5
Accessibility
Privacy Policy
Terms & Conditions
Terms & Conditions for Producers
UPS Shipper Agreement
Policies
3
Return Policy Update
Alcohol Package Recall Policy - July 1, 2023
Extreme Weather Related Damages