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New support ticket
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Knowledge base
Using Vinoshipper
Getting started resources
9
Account setup
New producer checklist
Video: Vinoshipper platform tour
Marketplace facilitator sales
Shipping rules by state
View all 9
Training videos
3
Vinoshipper training series
Designing a successful club (recorded class)
Managing a club release (recorded class)
Fees & payments
5
Vinoshipper fees explained
How and when do we get paid
Update bank details
Sign up for Stripe Connect
Negative account balance
Account management
8
Managing your profile
Update account addresses
Account email notifications
Email notifications to customers
Email templates
View all 8
Product management
8
Add a new product
Create a multi-pack
Add a non-alcohol product
Product catalog
Discounts
View all 8
Customer management
7
Add a new customer
Customer list
Importing credit card information
Attach a customer to a guest order
Adjust or create stored credit
View all 7
Order management
11
Place an order
Process new orders
Cancel an order
Switch orders between ship and pickup
Manage a customer order
View all 11
Shipping
13
Future ship date / hold shipping
Modify order before shipping
Shipping cost estimator
Custom shipping and/or order fees
How to transfer shipping costs to producer
View all 13
Clubs
22
Adding a club - public and private
Importing existing club members
Add club members
How to set up online club member registration
Create a club release
View all 22
Reports
5
Sales History
State Tax Reports
Payment Statements
Additional Reports
Who Files and Pays Taxes
Integrations & tech
20
Switching from v3 to v4
Product catalog, shopping cart & club registration
Squarespace integration
WordPress integration
Integrating onto a Shopify hosted webpage
View all 20
Vinoshipper Point of Sale
Getting started
7
Vinoshipper Point of Sale overview
Start using the Vinoshipper Point of Sale
Manage PIN for the POS
Manage POS devices
Manage POS locations
View all 7
Order placement
8
Add product to cart
Manage tabs
Edit product in cart
Create & comp tasting or by the glass product
Select additional cart options
View all 8
Customer management
6
Add new customer
Search for customer
Manage customer details
Add customer to cart
Contact customer (iPhone only)
View all 6
Settings
15
Change PIN screen settings
Change device name
Change device location
Enable Tap to Pay on iPhone
Connect card reader
View all 15
How We Operate
FAQ
4
FAQ: Buyer
FAQ: Current Producer
FAQ: New Inquiries
FAQ: CalRecycle
Accessibility, Privacy, and Terms
5
Accessibility
Privacy Policy
Terms & Conditions
Terms & Conditions for Producers
UPS Shipper Agreement
Policies
3
Return Policy Update
Alcohol Package Recall Policy - July 1, 2023
Extreme Weather Related Damages