Packages are often returned because the recipient wasn’t home to sign, the address was incorrect, or the order was shipped as a gift and the recipient wasn't notified. To ensure your customers enjoy your products, it’s essential that shipments are delivered successfully.
Confirm the Contact Information
Accurate Email Addresses = Successful Deliveries
The best way to ensure customers receive their orders is to confirm their email address is correct. UPS will notify them when:
The order ships
The package is out for delivery
The package is delivered
Any delivery issues occur
If UPS doesn’t have a valid email, your customer won’t receive these updates.
Even for gifts, you can enter the recipient’s email or phone number so they receive tracking notifications—because a surprise isn’t much fun if the package doesn’t arrive.
To Add a Second Contact for an Order
In your account, go to Orders – Open Shipments and click on the correct order. Next to Order Followers, click +Add, choose text, or email, and input their contact information.
Here are a few other ways to make sure your customers receive their orders and to eliminate return shipping:
Confirm the Delivery Address
It is worth confirming the delivery address is correct and the recipient knows a person over 21 years old needs to be available to sign for the package.
Use UPS Access Points
UPS Access Points can significantly increase successful deliveries. If the recipient isn’t generally home during delivery hours, a UPS Access Point is the solution!
If the customer would like to send their order to a UPS Access Point, modify their order and choose Change Shipping. Select Keep Current Address and then click Set UPS Access Point. There will then be a list of access points near their original shipping address.
Reach Out to Your Customers
We send an email notification to you on the third failed delivery. We highly recommend reaching out to your customers at this time. Give them a call, send them a text or an email, to let them know that you want them to receive their products and you do not want them to incur return and reshipping fees.
These notifications will be sent to the email address under Customer Service in your account. Make sure that is the correct email and that it is well monitored.