Commerce7 integration FAQ

On this page

• Set up & billing
• Orders
• Shipping
• Compliance
• Integration guide

Set up & billing

1. Do we need to setup a UPS account?
   • When you open an account with Vinoshipper we open a UPS account for transactions done through the platform. We have negotiated rates with UPS that you benefit from.  
2. How are we billed for orders through Vinoshipper?
   • Vinoshipper fees, including taxes, shipping, and software fees, will be withdrawn from your bank account by ACH debit once a month. If you are an existing Vinoshipper client, fees will be netted off the funds payable to you. Please contact customerservice@vinoshipper.com for an ACH form.
3. Do I need to upload my customer data into Vinoshipper?
   • No, however uploading customer information ensures all customers you have previously age verified and do not have to go through age verification again. Best practice is to upload your club member information to Vinoshipper.

Orders

1. From which platform does the customer receive an order notification?
   • All customer notifications will be sent from the Commerce7 platform.
2. The order number looks different in the two systems. Why?
   • In Vinoshipper, we add a pre-fix (your VS account number) to order numbers to identify it as an Commerce7 transaction.
3. Why do I get an email from both Vinoshipper and Commerce7 when I process an order?
   • This is normal and serves as a crosscheck that the order was confirmed in both systems.
4. How do I modify/edit an order?
   • You are unable to edit orders pushed to Vinoshipper. You will need to cancel the order in Commerce7, then create a new order.
5. How do I cancel an order?
   • Cancel the order in Commerce7 then click Void Sync to recall the order from Vinoshipper.
6. What happens if a customer’s order is damaged or lost in transit?
   • Vinoshipper will submit a damage refund order. We will refund the producer (you) and cancel the order on our side. You will need to communicate with your customer to decide the next steps.
7. How do I process samples & gifts when using an API?
   • Process the order as a cash order in your main platform. Alternatively, process the order directly in Vinoshipper, following our guide - Processing trade sample orders & competition orders
8. Seeing Vinoshipper errors in your Commerce7 account?
   • Please refer to Commerce7 help documents: https://documentation.commerce7.com/vinoshipper-app
9. I have received a ShipCompliant error message, why?
   • You are using both ShipCompliant and Vinoshipper. Make sure ShipCompliant is turned off in Commerce7 for all states that you are using Vinoshipper.
10. An order failed because of insufficient inventory in Vinoshipper, what do I do?
    1. Adjust the inventory in Vinoshipper. Orders will not automatically process when inventory is added retroactively. You will need to re-sync the order to Vinoshipper.

Shipping

1. Do we need to ship from your warehouse or do we fulfill from our own warehouse?
   • You fulfill orders from your warehouse. Please get in touch if you are using a fulfillment center.
2. Where do I access packing slips and shipping labels?
   • In order to access the packing slip and shipping label for an order, you will need to go into your Vinoshipper account. They are found in Orders > Open Shipments. If you are just printing one at a time, you can use the search bar on the left side of this page to find the correct order.
   • To receive order notifications from Vinoshipper, update the notification email in your Vinoshipper account under Account > Notifications > New Order Received and Orders Cancelled.
3. How do we manage flat rate shipping on our orders in Commerce7?
   •  It is necessary to override the shipping rate in Commerce7 to ensure the flat rate for the customer.
4. What if UPS returns an order that went through the VS integration? 
   • If UPS does everything it is required to do to attempt delivery, Vinoshipper will cancel the order on our side and charge the producer (you) any shipping fees for the order. You will need to communicate with your customer to decide the next steps.
   • If UPS incorrectly returns the package, we will cancel and refund the order to the producer in full and you will need to communicate with your customer to decide next steps.
5. The return address on the UPS label states Zerolink instead of our winery name and details. Why?
   • For compliance purposes, when Vinoshipper is the shipper, the return label will say zerolinkmarkets - which is our corporate name. We cannot change that for compliance purposes. If shipping on your producers permit, it will show your name.

Compliance

1. What compliance checks does Vinoshipper do?
   • Vinoshipper age verifies all buyers, buyer volume limits, dry ZIP code exclusions, 9 digit ZIP tax calculations, alcohol tax variations, alcohol type restrictions, state specific taxes, state exclusions, state exempt products.
2. Who sends in the state compliance reports?
   • For all orders passed to Vinoshipper for the states where you do not hold a license, you do not have any state compliance requirements.
   • If you are using Vinoshipper for your home states or additional states where you are licensed, you are responsible for the compliance reports.
   • If you are interested in Vinoshipper filing state reports on your behalf, please contact customerservice@vinoshipper.com to inquire about our Compliance Management Services (CMS).

Commerce7 and Vinoshipper Integration Guide