Account email notifications

Modified on Thu, 30 Jul at 5:24 PM

You can customize which team members receive specific email notifications from Vinoshipper by configuring your account’s notification settings.

Setting up notifications

Sign in to Vinoshipper.
Go to the Account > Notifications. Each notification type has its own section.
To add an email:
1. Click + Add Email
2. Enter the email address
3. Click Save.
To remove an address, click the red trash can icon.
To disable certain notifications, use the toggle on applicable sections.
Note: Some notification types cannot be turned off (e.g., Customer Service, New Orders Received and Orders Cancelled).

Notification types explained

Notification type	Description	Notes
Customer Service	The primary contact email that will be displayed to customers.	Only one email allowed. Cannot be disabled.
Compliance Manager	Receive compliance related notifications
Club Updates	Receive email notifications when members join a club, update their club profiles. This contact will receive any other club communications.
New Orders Received	Receives emails when orders are placed.	Choose to enable or disable API or on-site orders. All other orders cannot be disabled.
Orders Cancelled	Receives emails when orders are cancelled.	Choose to enable or disable API. All other orders cannot be disabled.
Order Modification	Receives emails when orders are modified.	Choose to enable or disable API Orders and/or All Other Orders.
Order Failed to be Delivered	Receive failed delivery notifications for shipped orders.	Select which failed delivery attempt emails you would like to receive. You cannot disable second and third failed delivery attempts.
Orders Delayed at Fulfillment Center	Receive email notifications when orders have not shipped within the expected timeframe (only applies when using a fulfillment center)
Product Approvals	Notified when a product has been approved for sale on Vinoshipper.
Low Inventory	Notified when the inventory of a product is below 24 product units.
Payment Statement	Receives Vinoshipper payment statements via email.
Daily Business Summary Email	Receive the Business Summary Report as a PDF attachment each morning. Covering the previous day's activity across all channels.

To see a list of emails sent to customers, click here.