Remove club members

Remove a club membership from a customer's account when a member cancels or you need to move them out of a club. Removing a membership takes it off the customer's Clubs tab so it no longer counts as an active membership.

Remove a club membership

1. In the top navigation, click Customers.
2. From the dropdown, click Customer List.
3. Search for the customer, then click their name.
4. Go to the customer's CLUBS tab.
5. Find the club membership you want to remove and click MORE OPTIONS (the ⋮ button on that membership).
6. Click REMOVE FROM CLUB.
7. Click REMOVE to confirm.
8. The membership is removed and no longer appears as an active membership on the customer's CLUBS tab.

Note: For gift memberships, remove the membership from the gift giver's customer account, not the gift recipient's.

Note: If the member wants to switch to a different club rather than leave entirely, add them to the new club first, then remove the old membership. See Changing clubs.

Remove a club membership from the mobile app

1. Open the customer's account and go to the Customer Details screen.
2. Tap the club membership you want to remove.
3. Tap Remove From Club.
4. Tap Remove to confirm.
5. The club membership is removed from the customer's account.

Scribe