Remove or change club membership

Remove a club membership from a customer's account when a member cancels or you need to move them out of a club. Removing a membership takes it off the customer's Clubs tab so it no longer counts as an active membership.

Remove a club membership

1. Go to Customers > Customer List.
2. Search for the customer.
3. Go to the customer's Clubs tab.
4. Find the club membership you want to remove and click the More Options icon ⋮
5. Click Remove from Club.
6. Click Remove to confirm.
7. The membership is removed and no longer appears as an active membership on the customer's Clubs tab.

For gift memberships, remove the membership from the gift giver's customer account, not the gift recipient's.

Remove a club membership from the mobile app

1. Open the customer's account and go to the Customer Details screen.
2. Tap the club membership you want to remove.
3. Tap Remove From Club.
4. Tap Remove to confirm.
5. The club membership is removed from the customer's account.

Change club membership

1. Go to Customers > Customer List.
2. Search for the customer.
3. Go to the customer's Clubs tab.
4. Find the club membership you want to remove and click the More Options icon ⋮
5. Click Move to Another Club.
6. Select the new club and click Move.