Custom fees allow you to add flexible fees to orders, narrowing down to specific zip codes, delivery types, products if needed. There are two types of custom fees:

  • Custom order fees
    These fees will always appear as a separate line item during checkout.
    Example: There is a requirement that all orders being shipped from a specific ZIP code has a 2% fee. 
  • Custom shipping fees
    These fees will appear as a separate line item on Mobile POS orders. They will not appear as a separate line item on web browser orders, it will be built into the shipping line item.
    Example: During the summers months, you choose to pack ice packs with any orders going to specific states and charge a $5 fee.
    Note: To add Flat Rate Shipping, please see Discounts.


Add a new fee

  1. Log in to your Vinoshipper account and navigate to Products > Discounts & Fees.
  2. Click New + and choose which type of fee you would like to add.
  3. Name the fee and add a description. These items will appear during the checkout process and on the customer's receipt.
  4. Select the criteria.
    1. Choose if the audience is general consumers or wholesale/trade.
      • Wholesale fees will be applied to any customers who have been marked as a wholesale account.
      • Consumer fees will be applied to all other customers.
    2. Select one or more criteria that will determine when this fee is applied.
      • For custom order fees: Choose order quantity, minimum dollar value, delivery type, effective dates, and/or if it applies to only club members.
      • For custom shipping fees: Choose order quantity, minimum dollar value, effective dates, and/or if it applies to only club members.
    3. Choose the fee type.
      1. The options are percent per order, dollar per order, or dollar per item.
    4. If applicable, choose advanced features.
      1. Fee is Taxable (only applicable for order fees, not shipping fees)
      2. Specific States: Click + Add State. Check the boxes next to the applicable states, then click Add Selected. The map will show which states this fee will be applied to.
      3. Specific ZIP Codes: A fee can be applied to specific ZIP codes. You can enter a full ZIP code, or a partial ZIP code that includes the first 3 or 4 digits. If you were to enter 954, all ZIP codes that start with 954 would be included. In this example, that would include most areas of Sonoma, Mendocino, and Lake counties.
      4. Specific Products: Click + Add Products,  select products from your product list, then click Add Selected.
  5. Once all criteria have been set, click + Create Fee.
  6. Click Test fee to ensure it applies to orders as expected.
    1. You will be taken to the Test page. 
    2. Choose which fee you want to test, if it is inactive. If it is active it will automatically apply to the test.
    3. Enter a ZIP code that the fee will apply to. 
    4. Add products to the test cart.
    5. Click Test.
    6. The test results will show you shipping options, the applied discounts and fees, the order details, and where it is shipping to.
    7. Once you have confirmed it looks correct, click Close. The click Go Back to go to the discounts & fees page.
  7. If you are ready to use the fee, go to the Custom Fees tab, and click the more menu on the applicable fee line, and click Start.


Fees dashboard

Custom fees list

  • To see a list of all your custom fees, go to Products > Discounts & Fees.
  • From here, you can filter by state, club, category (order or shipping) or status.


Specific fee dashboard

  • To see the fee dashboard, go to Products > Discounts & Fees, and click on the name of the fee.
  • Here you will see all the fee details and the Sales History.
  • To export the sales history data, click the Download (xls) button in the sales history box.
  • Using the Actions button in the top right, you can edit, test, pause, or delete the fee.